older woman on the phone

We are aware that this is an anxious time, particularly for carers. This special e-bulletin summarises support available in the community for those who are vulnerable, isolated or struggling financially. The information is not exhaustive, but we hope it points you in the right direction. If you would like more detailed national information, we suggest you check Carers UK and Disability Rights UK.

The situation is fast moving, and this information may change. Services are listed for general information purposes only. Please check directly with a service for the latest information.

Register as a vulnerable person

If you are extremely vulnerable to coronavirus, you can register as an extremely vulnerable person with the government. This can help you get food deliveries/parcels if needed.

You can register the person you care for on their behalf.

If you are not sure if you are eligible, check the website.

Register online.

Food vouchers and deliveries

Disability Rights UK lists all the support offered by different supermarkets. Scroll to the section on shopping. inews provides a summary but please note that this information may change over time, so it's best to check with individual supermarkets.

You may be eligible for food vouchers for Tesco, Sainsbury's Morrison's and Asda. Contact Croydon Council's Discretionary Support Team:
email dhp2@croydon.gov.uk
call 020 8604 7226 from 9am to 4pm, Monday to Friday

Connect Well Croydon has a list of different home delivery services in Croydon.

This is not an exhaustive list, so please get in touch on info@carersinfo.org.uk if you need more information or support.

Help from local community groups and charities

Simply Connect Croydon (run by Croydon Voluntary Action) is listing sources of voluntary sector support in Croydon. Check their website.

If you are a Croydon voluntary sector organisation, please let them know what services you are able to offer by emailing connectwellcroydon@cvalive.org.uk

Mutual aid groups for COVID-19

There are a number of COVID-19 mutual aid groups for local areas across the UK. These are self-organised groups of local people who volunteer to support people self-isolating in their area whilst following government guidelines. Please note that these groups are volunteer-led and not associated with a particular organisation. Visit the Croydon Facebook group for more details.

Food and Essentials Hub for older people Age UK Croydon

Age UK Croydon is supporting older people in the borough with their Food and Essentials Hub.

If you are an older person in Croydon and need help or food and essential hygiene items, but can’t get out – or if you know someone in that position – please call the Age UK Croydon ASC helpline on 020 8686 0066 or email asc@adviceservicescroydon.org.uk and the service can try to get you the things you need, delivered safely to your door for FREE.

PLEASE NOTE: This is not a Food Bank. Please only come along to the hub if you are donating items, or if you are a volunteering collecting items to deliver to others.

Financial help

The current situation is putting financial pressure on many of us.

Turn2Us explains how welfare benefits are being adjusted to support people, and how to claim.

If you need help with benefit advice, form filling and benefit appeals you can contact the Croydon Welfare Rights team:email WelfareRightsTeam@croydon.gov.uk – email is the preferred method of contact at this time.
phone 0800 731 5920 – operating from Monday to Friday, 9am to 4pm. Please note there is no face-to-face service.
Money Saving Expert summarises financial support, including information on energy bills. The government has agreed measures with energy companies to protect the energy supply of people on prepaid meters who are self-isolating.

Help with housing

Council tax help

Croydon Council has a form for getting help with council tax. For more information, contact the team: email Croyhben@croydon.gov.ukphone 020 8726 7000 between 9am and 4pm, Monday to Friday

Help with rent

You will probably need to claim Universal Credit to get help with rent and housing costs. See the Croydon Council Universal Credit page for details on how to claim.

Discretionary Housing Payments (DHP)

If you already receive Housing Benefit or the housing element of Universal Credit, you may be able to receive support from Croydon Council to top up housing costs for a limited time. This is discretionary, which means it is up to the council to decide if you are eligible to claim it based on the evidence you submit in your application. See the Croydon Council DHP guide for details.

Emergency cards and proof of caring

We now have our Carer Emergency Cards and Carers Membership Cards available electronically.

In the event of an emergency, the card shows emergency workers that you are a carer and includes any emergency contact details.

Download a Carers Emergency Card.

Our free membership card can be used as unofficial proof of caring status. If you aren't sure if you're a member or if you need a replacement card, please contact us.

Get regular updates on carer support

In these difficult times, it is more important than ever to be informed. Sign up to our e-bulletin for regular updates on support available to carers in Croydon.

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